If you've got a question that isn't here, ring us — we don't mind at all.
Fill in the form on our contact page, or ring Joanna on 0118 402 7731. She'll ask a few questions about your house, suggest a rhythm, and send a written quote by email the same afternoon.
Not unless you'd like to be. Most of our clients leave a key — we hold them in a locked cabinet at the studio, coded not named.
Regular clients are scheduled out in a rolling 8-week grid. One-off and deep cleans usually have a 2–3 week lead time. End-of-tenancy we can sometimes fit in within 72 hours.
Yes — we ask for 48 hours' notice where possible so we can re-route the round. Last-minute changes are fine occasionally; we just can't always match the same cleaner.
We quote on bedrooms, bathrooms, and postcode. The numbers on our pricing section cover most 3-bed homes in RG4–RG8. Anything outside that we quote individually — it's usually within £10 either way.
No. Recurring cleans are cancellable at any time — just email or ring. We'd rather lose a client gracefully than lock them in.
Invoices go out on the Friday of the week of your clean, payable by bank transfer within seven days. For one-off and end-of-tenancy jobs we ask for 30% on booking.
We don't work Christmas Day, Boxing Day, or New Year's Day. Other bank holidays carry a 20% surcharge if you'd like us in — most clients move the visit instead.
We give a 30-minute window the evening before, by text. If we're running late — it happens, traffic in Reading being what it is — you'll hear from us before the window passes.
No. We bring our own products, cloths, and a quiet hoover. If you'd prefer we use your products (some people have favourites, or allergies) we're happy to.
Tell us before we leave if you can — we note everything in our visit log regardless. We're insured up to £2m, and we replace anything under £100 out of pocket without a claim.
Please do. A sticky note on the fridge, a paragraph in the booking form, or a standing rule on your account — all work. The cleaner who visits will have read them before they arrive.
Yes. Everyone at Chloe's is on a PAYE contract — we pay above the Real Living Wage, accrue holiday, and sick-pay from day one. We don't use gig workers or sub-contractors.
Yes, enhanced DBS and two referenced. We also do a three-week paid training period before anyone is trusted with a client key.
For regular clients, yes — one primary and one second, who cover each other for holidays and sick days. You'll know both names, and they'll know both your house and your dog.
We carry £2m public liability and £10m employer liability through Hiscox. We're happy to share the policy number on request.
Plant-based, concentrated products from Bio-D and Ecover, diluted in-studio. We use microfibre for most surfaces and cotton for glass. No aerosols.
Yes — we specifically chose products without quats or strong fragrance so they're safe around cats, dogs, rabbits, and young children.
By default we clean fragrance-light. If you'd like something more scented (we keep a small range of essential-oil blends) just say so in your onboarding.
Ring Joanna, or send a note. We reply to everything within a working day.